Join our team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working under direct supervision and using detailed instruction, provides computer operations incident and problem resolution in a multi-platform, 24×7 data center operations environment by performing front-line event management for all information technology business critical applications, servers, peripherals, telecommunications, the mainframe, desktops and laptops and IT computing facilities. Responds to routine questions and problems within standards and guides. Follows established procedures to provide first-tier and some second-tier problem recognition and to ensure continuous, uninterrupted service by troubleshooting, isolation, resolution, and analysis to restore service affecting all enterprise operations phases. This role will be responsible for supporting all US-based BHE platforms.

Responsibilities

• Ensures continuous, uninterrupted service by responding to and diagnosing first and some second-tier problems through troubleshooting and analysis, independently or with other information technology support personnel on server/network, desktop or mainframe applications and hardware systems. 
• Monitors all information technology systems, networks, devices and facilities to proactively identify service impacting events. Provides front-line responses to alerts.
• Acts as the technical liaison support between other information technology groups and the technology resource center.  Confers with internal and external technical support staff including vendors and carriers to work on affected hardware, software and associated peripheral devices including voice and data circuits.  Utilizes technical and troubleshooting skills to work directly with cross-organizational teams and external resources to provide timely resolution to incidents within service level agreements (SLAs).
• Prioritizes actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers or external business partners.
• Provides limited after-hours support for Service Desk rollover calls.
• Performs any additional responsibilities as requested or assigned.
   

Requirements

• Bachelor’s degree in computer science, information technology or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree. A minimum of two years additional directly related technical experience is required.)     
• Basic level analysis skills involving the ability to gather data on systems issues, ability to diagnose server, voice or network alerts, events or issues. 
• Demonstrated knowledge of current technologies, tools, applications, and vendors along with understanding of common information architecture frameworks and enterprise monitory systems. 
• Basic knowledge of utility energy management and industrial control networks desirable. 
• Effective oral and written communication skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.

Employees must be able to perform the essential functions of the position with or without an accommodation.

Additional Information

Req Id: 106228
Company Code: PacifiCorp 
Primary Location: Portland, Oregon
Department: PacifiCorp Corporate
Schedule: Full-time
Personnel Subarea: Exempt
Hiring Range:  $ 56,500 – $ 66,500

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

It is PacifiCorp’s policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

All offers of employment are contingent upon the successful completion of a background check and drug screening