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Join our team!
PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
General Purpose
Working under limited supervision and using instruction, provides technical expertise and guidance in supporting end-user hardware and software issues with desktops, laptops, servers, peripherals, telecommunications and the mainframe
Responsibilities
• Responds to end-users’ inquiries regarding technology issues. Includes incident recognition, research, resolution and follow-up steps for first and second tier issues.
• Uses incident management database and service desk systems.
• Supports most end point devices of Berkshire Hathaway Energy network.
• Recommends systems modifications/ configurations to reduce user problems.
• Supports audio, video and web conferencing.
• Provides IT-related employee communications to the company or affiliates.
• Participates in user testing, implementing, document creation and communication for information technology department and the end-user.
• Under limited supervision creates and presents various reports to management as requested.
• Performs any additional responsibilities as requested or assigned.
Requirements
• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. (Typically, 2 years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree).
• Two years of end user support experience in a client/server, network, mainframe and applications environment.
• Working knowledge of current Microsoft offerings, workstation, server, network, mainframe and applications environment.
• Strong customer service skills.
• Demonstrated aptitude in problem solving.
• Verbal and written communication skills.
• Analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift including holidays in a 24 x 7 x 365 work environment.
Additional Information
Req Id: 108762
Company Code: PacifiCorp
Primary Location: PORTLAND
Department: BHE Enterprise Service Desk
Schedule: Monday – Friday 8:00am – 5:00pm
Personnel Subarea: Exempt
Hiring Range: $ 57,600.00 – $ 67,800.00
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.
It is PacifiCorp’s policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.
All offers of employment are contingent upon the successful completion of a background check and drug screening