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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose:

Design, deliver, and successfully implement stakeholder processes and outcomes in response to goals and regulatory requirements in California, Oregon, and California.  Identify and develop opportunities for broad and diverse stakeholder engagement and incorporation of feedback from stakeholders into business decision making and outcomes.  Ensure success of equity-based processes through tracking to stated goals and objectives, statutory and regulatory requirements, and expectations.  Implements and supports company programs and policies which have a direct impact on customers and company goals.

Responsibilities:

• Develop/maintain a stakeholder engagement “playbook,” a tool to assist business units as they stand-up stakeholder processes, including equity-based requirements.
• Direct the development and implementation of Advisory Group requirements to support the equitable distribution of benefits and the reduction of risk for vulnerable populations including the development of new programs for low-income customer support, the reduction of energy burden for vulnerable populations, and other ways to equitably distribute clean energy benefits to utility customers.
• Lead efforts to (1) identify potential stakeholders and develop meaningful working relationships; (2) assist business units with identifying appropriate stakeholders, preparing appropriate communication and outreach strategies, and facilitating initial listening sessions and engagement; (3) represent PacifiCorp’s equity stakeholder engagement efforts before regulatory commissions. 
• Direct communication strategies on company initiatives and messages including direct public outreach.  
• Utilize project management, teamwork, and leadership skills to communicate in a manner that effectively leverages external feedback to inform business decision making and outcomes.     
• Cross-functional support to assist business with identifying achievable and equitable solutions to issues raised during stakeholder processes.
• Assist with developing balanced outcomes or alternative solutions.
• Advise internal and external stakeholders on regulatory issues concerning the company’s tariffed rules and regulations and associated products and operations.
• Act as company witness for regulatory proceedings.
• Represent the company before regulators, governmental agencies, and other external stakeholders.
• Select, coach, and develop employees.

Requirements:

• Bachelor’s Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of education and experience. 
• A minimum of ten years in utility regulation experience in account or community management or utility customer service or other related experience. 
• Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process. 
• Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. 
• Communication and interpersonal skills to manage and motivate employees, and oral and written communication to communicate objectives and action plans. 
• Working knowledge of electric system operations, electric principals, regulation, tariffs and billings, and political environment on state and community levels.
• Demonstrated project management, teamwork, and leadership skills to produce desired business results. 
• Ability to communicate company’s strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations.
• Public speaking and presentation skills.
• Experience with community relations and processes
• Ability to work with all organizational levels to influence actions and negotiate outcomes.  
• Strong computer skills including the use of MS Word, Excel, and Power Point. 

Preferences:

• Prior experience in the energy industry.

Additional Information

Req Id: 107890
Company Code: PacifiCorp
Primary Location: PORTLAND
Department: Rocky Mountain Power
Schedule: FT
Hiring Range: $ 126,700-149,000 
Personnel Subarea: Exempt
Target Incentive percentage 20.00 
This position is eligible for an annual discretionary performance incentive bonus of up to 20.00% of salary.

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

It is PacifiCorp’s policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.

All offers of employment are contingent upon the successful completion of a background check and drug screening