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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working under limited supervision and using instruction, provides technical expertise and guidance in supporting end-user hardware and software issues with desktops, laptops, servers, peripherals, telecommunications and the mainframe. 

Responsibilities of this position include the following:

• Responds to end-users’ inquiries regarding technology issues. Includes incident recognition, research, resolution and follow-up steps for first and second tier issues. 
• Uses incident management database and service desk systems. 
• Supports most end point devices of Berkshire Hathaway Energy network. 
• Assists in recommending systems modifications/ configurations to reduce user problems.
• Assists in supporting and administering audio, video and web conferencing.
• Assists in providing IT-related employee communications to the company or affiliates. 
• Participates in user testing, implementing, document creation and communication for information technology department and the end-user.
• Under supervision creates and presents various reports to management as requested.
• Provide after-hours support and perform any additional responsibilities as requested or assigned.