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Tag: 97232

Customer Care Specialist (Hybrid) *$200.00 Bonus*-Portland, OR #109754 (PORTLAND, OR, US, 97232)

February 27, 2023
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| Energy Jobs In NW

Customer Care Specialist (Hybrid) *$ 200.00 Bonus*-Portland, OR #109754

 

Power your career and work for a company that focuses on customer first!

At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy.  We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington California, Idaho, Wyoming and Utah.

 

Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.  

 

General Purpose

 

As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice.

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Bi-Lingual Customer Care Specialist (Hybrid) *$200.00 Bonus*- Portland, OR #109753 (PORTLAND, OR, US, 97232)

February 23, 2023
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| Energy Jobs In NW

Bi-Lingual Customer Care Specialist (Hybrid) *$ 200.00 Bonus*- Portland, OR #109753

 

Power your career and work for a company that focuses on customer first!

 

At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy.  We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington California, Idaho, Wyoming and Utah.

 

Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.  

 

General Purpose

 

As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice.

…

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Senior Transmission Scheduler (Portland, OR) -109889 (PORTLAND, OR, US, 97232)

February 19, 2023
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| Energy Jobs In NW

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
 

General Purpose

Responsible for transmission pre-schedule, control area checkout, internal (borderline) customer scheduling and checkout; after-the-fact reconciliation and WECC reporting. Serves as a part of a team with rotating job functions, including scheduling, After-The-Fact reconciliation (ATF), E-Tag approval, checkout, and several miscellaneous duties in compliance with NERC/WECC policy. The position will work Monday through Friday, and be On-Call on a rotating basis.

Responsibilities

  • Lead the Pre-Schedule of all energy moving through PacifiCorp’s system
  • Lead and assist with monitoring ETAG approval/denials
  • Lead and assist with Internal/Borderline scheduling
  • Lead and assist  After-The-Fact reconciliation.
  • Lead and assist CAS checkout. Provide OASIS backup as needed
  • Work with Real Time Scheduling to resolve differences as needed.
  • Perform and maintain the system load calculation in Energy Accounting System (EAS)
  • Perform and maintain other non-load calculation in Energy Accounting System (EAS)
  • Monitor/maintain/update scheduling filters in Control Area Scheduling (CAS) system
  • Lead and respond to data requests on an as needed basis.
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Associate Quality Assurance Program Manager/Quality Assurance Program Manager (PORTLAND, OR, US, 97232)

February 15, 2023
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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

The quality assurance program manager leads information technology quality and testing initiatives across Berkshire Hathaway Energy. Establish and implement quality assurance objectives, strategies, and plans. Responsible for program deficiency tracking and reporting. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Develop and maintain quality assurance standards for information technology. 
 

Responsibilities

  • Establish, maintain, and oversee the IT quality assurance strategy, objectives, and standards.
  • Defines test strategy, tools, processes, and timelines for quality assurance of new and existing products and features.
  • Builds, leads and mentors a team of quality assurance engineers, perform reviews, sets objectives and provides coaching to staff.
  • Works closely and collaboratively with the project leads and development and architecture teams to establish the process for clear and efficient operations and communications related to the overall quality assurance process.
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Senior Resource Valuation/Planning Specialist – Portland, Oregon – 109517 (PORTLAND, OR, US, 97232)

February 3, 2023
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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Operates and maintains optimization models used for long-term resource planning, asset valuation, production cost analytics, and resource acquisition related activities and studies. Conducts special studies and analyses, evaluates cost and risk, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new and/or improved optimization and valuation methods in response to changing internal and external conditions. Organizes data collection and maintains timely communications with internal data providers. 

Responsibilities

  • Maintain and operate optimization models used to develop the integrated resource plan (IRP), asset valuation studies, production cost analytics, and resource acquisition including the following activities:
    • Ensure model assumptions are current and accurate (examples include loads, unit characteristics, fuel costs, environmental policy, transmission, resource retirements, and resource additions)
    • Document inputs and outputs.
    • Troubleshoot model errors.
    • Review forecast/model results to ensure they are reasonable and consistent with input assumptions.
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Energy Transaction Trader (Associate, Mid or Senior-Level) – Portland, Oregon -109921 (PORTLAND, OR, US, 97232)

January 26, 2023
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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Analyze market conditions, develop and communicate strategies to lower Net Power Costs including; negotiate sales and purchases of wholesale power, transmission and financial instruments, consistent with the strategic direction of the Company. Manages bids and monitors performance for resources participating in the Energy Imbalance Market, or any other formal independent system operator or regional transmission organization.

Responsibilities

 

Responsibilities of the Associate Energy Transaction Trader include the following:
 

  • Sell or purchase energy, to balance current system load and resource requirements and to reduce Net Power Costs. 
  • Collaborate with Energy Supply Management personnel to develop strategies to optimize available generation assets such as thermal, hydro and wind to reduce Net Power Costs. 
  • Manage bid submissions for resources participating in Energy Imbalance Market, or any other formal independent system operator or regional transmission organization. 
  • Monitor the dispatch of the Company’s generating assets on an hourly basis, including use of limited resources and renewable resources to reduce Net Power Costs. 
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