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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working independently under minimal supervision, position is responsible for the data management and design, implementation, maintenance and monitoring of database technologies and related software Provides computer operations incident and problem resolution in a multi-platform, corporate 24×7 data center operations environment by performing front-line event management for all information technology business critical applications, servers, peripherals, telecommunications, the mainframe, desktops and laptops and IT computing facilities. Serves as a mentor/trainer for the team members with less experience. Recommends and implements improvements of client accessibility to corporate information. 

Responsibilities

• Monitors information technology and responds to alerts to support high availability and restoration of services. 
• Applies troubleshooting and technical skills as well as coordinates with company workgroups, internal and external technical service providers, and external business partners to resolve incidents. 
• Responds to and diagnoses problems through troubleshooting and analysis, independently or with other information technology support personnel on server/network, desktop or mainframe applications and hardware systems.