Join our team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working under direct supervision and using detailed instruction, provides computer operations incident and problem resolution in a multi-platform, 24×7 data center operations environment by performing front-line event management for all information technology business critical applications, servers, peripherals, telecommunications, the mainframe, desktops and laptops and IT computing facilities. Responds to routine questions and problems within standards and guides. Follows established procedures to provide first-tier and some second-tier problem recognition and to ensure continuous, uninterrupted service by troubleshooting, isolation, resolution, and analysis to restore service affecting all enterprise operations phases. This role will be responsible for supporting all US-based BHE platforms.

Responsibilities

• Ensures continuous, uninterrupted service by responding to and diagnosing first and some second-tier problems through troubleshooting and analysis, independently or with other information technology support personnel on server/network, desktop or mainframe applications and hardware systems.