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Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $ 182, an 8% increase over the […]
The post Demonstrating Electricity Value: Customer Satisfaction as a Utility Business Strategy appeared first on POWER Magazine.
Compared to internal combustion engine vehicles (ICEV), electric vehicles (EVs) cost much less to drive. They also cost far less to maintain. EV adoption rates are rising, especially in states such as California, but even then EVs have an exceptionally low share of vehicles on the road. As stated on Edmunds: “According to an Experian Automotive Market Trends report from the..
Energy Central…
PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
Act as top technical expert for the customer solutions department on demand side management, demand response, renewable energy program and/or electric transportation regulations, policies and practices. Provide advice, counsel and training to management and stakeholders on the appropriate application of company rules, rates and administrative tariffs. Conduct advisory groups, special studies and analyses, presents recommendations to management and influences management decisions. Prepare and defend regulatory filings. Interface with state regulatory commissions and stakeholders in defense of regulatory filings, complaints, escalated issues, and the appropriate application of company and commission administrative rules.
• Act as lead analyst, project manager and point of contact with the Energy Trust of Oregon.
• Act as the lead analyst and/or project leader in the preparation of strategic analysis and planning to keep rules and regulations current with operational needs, policies, and practices.
GE Vernova has unveiled a 100% hydrogen-ready aeroderivative gas turbine solution based on its LM6000VELOX package. The first-of-a-kind technology will be showcased at the 200-MW Whyalla hydrogen power plant in […]
The post GE Vernova Unveils 100% Hydrogen-Fueled Aeroderivative Gas Turbine Solution, Secures First Customer appeared first on POWER Magazine.
I was recently interviewed as a part of the Energy Central Power Perspectives series as one of the ongoing members of the Network of Experts for the Customer Care group. If you missed it, check out the link here and leave me any thoughts or questions you may have so we can keep the conversation going!
Energy Central…
Power your career and work for a company that focuses on customer first!
At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy. We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington, California, Idaho, Wyoming and Utah.
Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.
As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice.