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Customer Corner: Monthly Digest of Insights Shared by Your Peers in the Energy Central Customer Care Group – August 18, 2022

August 18, 2022

Welcome to the Customer Care Group roundup, Customer Corner. As always, your fellow group members are paying close attention to utility customer care trends and sharing their insights. This month’s selection includes information about helping customers with low incomes, the value of frictionless payment options, and more. Be sure to like and comment on your favorite posts. Happy reading!..
Energy Central…

Customer Care Specialist $200.00 Bonus – Portland, Oregon – #107521 (Portland, OR, US, 97232)

May 7, 2022

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Power your career and work for a company that focuses on customer first!

At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy. We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington California, Idaho, Wyoming and Utah.

Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.

As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice.

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Sr Customer Solutions Program Manager – Portland, Oregon – #107311 (PORTLAND, OR, US, 97232)

March 8, 2022

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Join our team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Responsible for the identification, quantification, valuation and delivery of demand side resource opportunities, providing analysis and information critical for their consideration in integrated resource plan and to their acquisition through the Company’s demand side management programs. Establishes and implements business objectives, strategies and plans. Usually responsible for establishment and adherence to department budget. May act as lead for Associate and Customer Solutions Program Manager levels.

Responsibilities

Promote a customer first culture and commit to delivering outstanding results for customers.
Responsible for the technical analysis and cost/benefit analysis of new programs or changes to existing programs.
Identify cost effective load management and energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commission.
Responsible for demand-side information on resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans.

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