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Tag: Peers

Customer Corner: Monthly Digest of Insights Shared by Your Peers in the Energy Central Customer Care Group – August 18, 2022

August 18, 2022
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| Energy Jobs

Welcome to the Customer Care Group roundup, Customer Corner. As always, your fellow group members are paying close attention to utility customer care trends and sharing their insights. This month’s selection includes information about helping customers with low incomes, the value of frictionless payment options, and more. Be sure to like and comment on your favorite posts. Happy reading!..
Energy Central…

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Digital Digest: Monthly Digest of Insights Shared by Your Peers in the Energy Central Intelligent Utility Network – August 3, 2022

August 3, 2022
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| Energy Jobs

Welcome to the Intelligent Utility Network roundup, Digital Digest. As always, your fellow network members are paying close attention to digital utility and mobile workforce trends and sharing their insights. This month’s selection includes information about the need for many entities to work together to develop EV charging infrastructure, new developments in digital twin technology, and..
Energy Central…

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Working with Peers Is Critical to Power System Reliability [PODCAST]

March 30, 2019
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| Industry News

When conversations around the power industry turn to computer hacking, more often than not experts say it’s not a question of if, but rather, how systems have been compromised.

William Doering, adjunct professor in the online Master’s in Business Administration program at Maryville University and a director with Guidehouse—a management consulting services provider—said he has participated in various discussions on how to cleanse infection and how to ensure reliability after the fact. Speaking on The POWER Podcast, Doering said the Stuxnet computer worm and the Ukraine power grid cyberattack in 2015 should provide more than enough evidence that systems are vulnerable.

“For us to think that something like that hasn’t happened yet [in the U.S.] is definitely on the riskier side of optimistic,” Doering said.

“I think the level of sophistication that state-level actors provide is in many cases astounding,” he said. But even more worrisome to Doering is the fact that state-level-actor tools, which are extremely sophisticated, complex, and devastating, have been released and are now in the hands of the broader masses.…

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