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Customer Care Specialist $200.00 Bonus – Start 4/11/2024 – Portland, Oregon – 111687 (PORTLAND, OR, US, 97232)

January 21, 2024

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Power your career and work for a company that focuses on customer first!

At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy. We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington, California, Idaho, Wyoming and Utah.

Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.

General Purpose

As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice.

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Systems & Development Analyst 1, 2, 3 or Senior #111653 (PORTLAND, OR, US, 97232)

January 13, 2024

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working with significant independence and under general direction, the senior systems and development analyst conducts analysis, creates system specifications, develops, tests and implements engineering, scientific and business applications, operating systems, and file/database servers. Utilizes existing or new technology in the automation of processes. Evaluates software packages and provides recommendations to management.

Responsibilities

Responsibilities of the Analyst 1 position include the following:

Provides technical support; problem determination and investigation; implementation of software patches and upgrades for commercial (vendor) applications. Support client server packages both thick and thin clients, and web applications. Conduct research and fact-finding to develop or modify application programs; work with vendors to review quality, adaptability and compatibility of their products.
Provides some technical responsibility for an application involving multiple support personnel that is critical to the operation of the business.
Designs, codes, tests, documents, implements and maintains moderately complex application programs and interfaces.

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Transmission & Distribution Contract Resource Program Manager (Portland, Oregon) #111257 (PORTLAND, OR, US, 97211)

January 5, 2024

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Provides advice and counsel to management and client organizations. Conducts special studies and analyses, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions. Responsible for external contract resource management and liaising between Field Operations and external contractors.

Responsibilities

This role will specifically assist with managing external contract resources in support of field operations managers to effectively deliver planned capital and maintenance projects that are to be constructed using external contract resources.
Under general direction, serve as the liaison between Field Operations and external contractors to ensure optimal resource utilization and to derive maximum value from the line service agreement.
May assist in procurement and delivery of the Transmission and Distribution Capital and OMAG plan from a contract resource perspective.

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Manager, Meteorology, Salt Lake City, UT or Portland, OR #111617 (PORTLAND, OR, US, 97216)

January 1, 2024

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Oversees the maintenance and expansion of PacifiCorp’s Advanced Weather Forecasting and Situational Awareness programs in support of the company’s Wildfire Mitigation Plans. Serves as the primary contact for meteorological information needed within the business. Oversees a wide range of meteorological data to provide continuously updated weather information from a variety of sources to better manage the impacts of weather on the electric distribution and transmission system to identified vulnerabilities. Oversees daily, weekly, and long term seasonal weather forecasts products, advisories, and warnings concerning a number of hazardous weather conditions, such as severe weather, fire danger, high winds, flash floods, and winter storms to support T&D system operations and generation operations. Responsible for selecting, coaching, and developing employees and responsible for management of employee salaries.

Responsibilities

• Develop and maintain the annual budget to support staffing, operational, and technology requirements for a 7/24 hour wildfire operations center.

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Power Delivery Program Manager, Portland, OR/Salt Lake City, UT #111179 (PORTLAND, OR, US, 97232)

December 16, 2023

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Establishes and implements business objectives, strategies, and plans pertinent to Wildfire Mitigation across all of PacifiCorp’s 6 states. Implements and supports Company programs and policies to facilitate delivery of Wildfire Mitigation Plans.

Responsibilities

Manage the development and delivery of PacifiCorp’s Wildfire Mitigation Plans and regulatory filings across all of PacifiCorp’s six states.
Work cross functionally with other departments, managers, and directors to deliver all components of the Wildfire Mitigation Plans.
Compile relevant datasets and program elements to create and file quarterly or annual compliance reports per state specific regulatory requirements.
Define scope and develop new policies, processes, tools, and training material to implement existing or new wildfire mitigation programs and ensure timely and quality delivery of Wildfire Mitigation Plans.
Consistent with corporate governance, direct and oversee on-going and new T&D wildfire mitigation programs such as weather preventative maintenance, enhanced Infra-red inspections, and fuse replacements, ensuring adequate tracking aligned with regulatory and compliance requirements.

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Senior Commercial Services Power Marketer- Portland, Oregon- 111371 (PORTLAND, OR, US, 97232)

December 12, 2023

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Influence and implement PacifiCorp’s resource and commercial strategy, including leading the negotiation and execution of renewable development and acquisition opportunities. Serve as the commercial lead in multi-disciplinary, cross-functional teams that evaluate resource development and acquisition strategies that align with short- and long-term organizational goals. Work closely with senior management to keep them up-to-date on strategic resource and commercial opportunities.

Responsibilities of this position include the following:

Build and manage relationships with a broad range of commercial counterparties, including developers, marketers, and large customers.
Research, identify and pursue creative deal structures that provide opportunities to procure renewable resources.
Design, develop and implement request for proposals (RFP) to procure new resources as outlined in PacifiCorp’s resource and commercial strategy and consistent with state regulatory commission resource procurement rules and guidelines.
Lead the negotiation of commercial terms and conditions in energy commodity contracts and asset purchase and sale contracts required to close transactions resulting from RFP processes or arising out of bi-lateral discussions with developers and marketers.

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