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Customer Service Communication Tools Analyst – Portland, Oregon – #109411 (Portland, Oregon, OR, US, 97232)

December 21, 2022

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Email marketing and SMS system specialist to facilitate build and support of customer facing communications utilizing digital tools to effectively target appropriate customers. Conducts analysis of customer data for outreach through research, gathering and interpretation of data, development of alternatives and recommendations. Presents technical analysis and recommendations to management and may recommend alternatives. Works with business unit and IT to support systems implementations, upgrades, and problem resolution.

Responsibilities

Promote a customer first culture and commit to delivering outstanding results for customers.
Formulate and define systems scope and objectives through research and analysis using understanding of applicable business systems and industry requirements.
Provide systems administration and process execution of management and maintenance systems.
Develop or modify moderately complex system automation to meet business needs.
Responsible for final quality check before campaigns are launched.

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Credit Analyst (Mid or Senior) Portland, Oregon #109335 (PORTLAND, OR, US, 97232)

December 17, 2022

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Oversees credit risk profiles of the wholesale energy portfolio, structured transactions, or commercial and industrial accounts, including monitoring of credit quality of existing and new counterparties/customers, monitoring exposures against maximum allowed limits, ensuring collection and maintenance of adequate collateral as applicable, and reporting of credit risk exposures and mitigations to management.

Responsibilities for this position include the following:

Assist in the development of timely credit decisions on wholesale energy and structured transactions or managed commercial and industrial accounts.
Collaborate with risk management, energy supply management, and resource and commercial strategy personnel on transaction structuring and approval with regard to the credit terms.
Prepare reports on wholesale energy portfolio or managed commercial and industrial energy credit exposure related to electricity, natural gas, and financial positions.
Prepare daily margin requirements, periodic risk analysis, and ad hoc reports.

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Supervisor, Customer Service – Portland, Oregon – #109515 (Portland, Oregon, OR, US, 97232)

December 9, 2022

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Supervises a location or segment of a larger department. Implements business objectives, strategies and plans and oversees daily work functions. Responsible for selecting, coaching, and developing employees and management of salaries. Responsible for process improvement and management of billing, credit, outage and new service work streams. Provides alternatives and recommendations to management and influences their decisions regarding courses of action. Implements and supports company programs and policies. May be a working supervisor.

Responsibilities

Promote a customer first culture and commit to delivering outstanding results for customers.
Oversee the activities of the customer service agents and billing, credit, outage and new service work streams.
Monitor operations and activities of utility billing services; recommend improvements and modifications and prepare various reports on operations and activities. Recommend and assist in the implementation of goals and objectives; implement policies and procedures.

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T&D Data Scientist (Mid-Level or Senior) Portland, OR (Remote work available) – #109284 (PORTLAND, OR, US, 97232)

December 1, 2022

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Provides technical support on complex and business critical projects related to wildfire mitigation, asset performance, and T&D Operations across six states. Leverages large quantities of data, such as weather, environmental, outage, vegetation, and grid attributes, to inform long term risk analysis and aid in decision making. Works alongside senior leadership to develop tools and analysis and inform the future of data driven decisions. Develops presentations for senior management and recommends and implements changes to meet company goals. Supports long term grid planning and load forecasting. Contributes to internal training for engineers and technicians in subject area.

Responsibilities for this position include:

Conduct complex research studies and technical analyses in areas of specialized data science to support company objectives and enable Transmission and Distribution Operations.
Support data science projects, processes, or systems over the life cycle of the project, including project identification, scope development, implementation, and long-term operations and maintenance.

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Geographic Information System (GIS) Specialist, Portland, OR #109322 (PORTLAND, OR, US, 97232)

November 23, 2022

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General Purpose

The GIS Specialist position ensures that As-Builts are mapped into the facility and GIS based connectivity mapping systems after construction completes. As well as providing support on various data cleanup projects. Responsible for updating the mapping and connectivity systems using redlines and other information that comes back from the field, engineering, or dispatch. Position requires a good understanding of electrical distribution systems or other utility network based systems in addition to a strong knowledge of distribution utility design and GIS fundamentals.

Responsibilities

•   Use Geographic Information Systems (GIS), and custom applications to create, collect, compile, configure, transform, and maintain data that serves a variety of purposes.
•   Post map changes as instructed by field-completed drawings and as-builts.
•   Maintain complete records of the Company’s distribution electrical assets.
•   Work to ensure departmental data quality and work productivity goals are met.
•   Maintain the electrical connectivity network within the GIS applications by ensuring complete network traceability from the substation to the end customer.

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Business Systems Analyst (III & IV) IT- Portland, Oregon / SLC, UT- #109341 (Portland, OR, US, 98603)

November 19, 2022

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Conducts analysis on projects, prepares associated business requirement specifications, designs, plans, tests and implements modifications and enhancements to various business systems. Applies technical and business knowledge, skills, and judgment to problem solve system issues. Provides on-going user business system support. Operates under general supervision.

In addition to the above: Analyst IV -Operates with minimal supervision. May be required to work on special projects or to provide work direction and technical assistance to less experienced analysts.

Responsibilities of this position include the following:

Ensures the integrity of operations and maintenance of business systems as well as interfaces into other systems
Conducts high-level and detail analysis for moderately complex system enhancements, prepares associated business requirements specifications, designs, plans, tests, and implements modifications and enhancements to systems
Diagnoses and resolves system related problems and questions with respect to both maintenance and development activities.

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