Join Our Team!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
 

General Purpose

Supervises a location or segment of a larger department. Implements business objectives, strategies and plans and oversees daily work functions. Responsible for selecting, coaching, and developing employees and management of salaries. Responsible for process improvement and management of billing, credit, outage and new service work streams. Provides alternatives and recommendations to management and influences their decisions regarding courses of action. Implements and supports company programs and policies. May be a working supervisor.
 

Responsibilities

Promote a customer first culture and commit to delivering outstanding results for customers.
Oversee the activities of the customer service agents and billing, credit, outage and new service work streams. 
Monitor operations and activities of utility billing services; recommend improvements and modifications and prepare various reports on operations and activities.  Recommend and assist in the implementation of goals and objectives; implement policies and procedures.