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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
 

General Purpose

Provides superior account and community management to PacifiCorp’s key community, commercial and industrial accounts.  Functions as the primary point of contact with assigned communities and accounts. 
 

Responsibilities

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.)  
• Participate as a member of selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs.
• Ensure high customer satisfaction ratings from key contacts with assigned customers.  .Inform communities of company initiatives and messages by distributing literature and giving presentations to local organizations as directed.   
• Negotiate franchise agreements.  
• Manage the company’s involvement in community events that support company objectives.