Customer Care Specialist Hybrid (80% remote/20% in office) *$200.00 Bonus*-Portland, OR #109196 (PORTLAND, OR, US, 97232)
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Power your career and work for a company that focuses on customer first!
At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy. We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington California, Idaho, Wyoming and Utah.
Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.
General Purpose
As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice.
