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Customer Care Specialist 200.00 Bonus* Start 11/6/2023-(Portland, OR) #111089 (PORTLAND, OR, US, 97232)

September 3, 2023

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Power your career and work for a company that focuses on customer first!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

Positions are available in Portland, Oregon – (Hybrid positions-performance based available following training)

At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy. We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington California, Idaho, Wyoming and Utah.

Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.

General Purpose

As a care specialist, you will provide customer care by telephone and email to existing and future customers.

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Geographic Information System (GIS) Operations Manager – (Portland, OR) – #110105 (PORTLAND, OR, US, 97232)

August 26, 2023

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

The position reports to the Director of GIS, Mapping & Data Management and will be responsible for functional oversight of the day-to-day operations of a highly customer service driven GIS Solutions group. The GIS Solutions group manages and maintains geospatial data, performs related analysis and decision support, provides both services and products for diverse business units, and creates various web and mobile map-based applications. The GIS Operations Manager implements strategy and priorities developed by GIS Director. The GIS Operations Manager performs day to day management of staff and projects, leads and contributes to projects, and assists in establishing and implementing business objectives.

Responsibilities

Plan and manage the work for the GIS Solutions group.
Lead the functional team, projects and initiatives, direct day-to-day activities, and provide guidance and recommendations.
Develop and ensure internal goals are set, measured, met, and maintained.

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Manager, Transmission Policy – Portland, OR #110671 (PORTLAND, OR, US, 97232)

August 18, 2023

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Design, develop and implement energy market related initiatives associated with transmission business unit including modifications to the relevant regulatory tariffs. Lead and manage the Company’s strategic transmission policy development with external stakeholders. Manage the process of requests, negotiations, and projects with third party transmission customers and neighboring utilities. Manage and allocate financial and employee resources. Responsible for selecting, coaching, and developing employees and responsible for management of employee salaries.

Responsibilities:

Develop and implement energy market initiatives for the transmission business unit.
Lead and manage tariff development.
Maintain an internal and external leadership role in regional and regulatory work groups in order to maximize opportunities and minimize cost exposures that result from regional and federal legislation, regulation, and policy changes impacting PacifiCorp
Manage multiple complex projects, research, track, report on initiatives, and provide guidance and strategic direction to a team.

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Business Systems Analyst (Associate, Mid-Level or Senior) Portland, OR – #110691 (PORTLAND, OR, US, 97232)

August 14, 2023

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Conducts analysis of business systems through research, gathering and interpretation of data, development of alternatives and recommendations. Presents technical analysis and recommendations to management and may recommend alternatives. Works with business unit and IT to work through systems implementations, upgrades and problem resolution. Analyses include, but are not limited to, feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis and reporting.

Responsibilities of this position include the following:

Promote a customer first culture and commit to delivering outstanding results for customers.
Assist in the formulation and definition of systems scope and objectives through research and analysis using understanding of applicable business systems and industry requirements.
Provide assistance in systems administration and process execution of management and maintenance systems.
Assist in the development and modification of information systems to meet business needs.

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Marketing & Trading Contracts Administrator (Mid or Sr Level ) Portland, OR – #110923 (PORTLAND, OR, US, 97232)

August 6, 2023

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Administers program(s) and/or function(s) involving development, implementation, coordination, maintenance, communication and reporting. Specifically, the Marketing & Trading Contracts group keeps track of several hundred contracts under which the company carries out its wholesale energy trading business. Contracts include power sale and power purchase agreements, facility ownership agreements, power exchanges and transmission service agreements. The group is responsible for the record keeping, tracking, ongoing maintenance and regular administration of these agreements. Additionally, the group is responsible for ordering transmission, facilitating transmission applications, and tracking time sensitive transmission and system impact study requests.

Responsibilities of this position include the following:

Analyze company documents to determine company responsibilities.
Receive, process and review contract documents and other related documents for completeness and prepare summaries as required.
Compute contract pricing updates.
Prepare formal applications for service to electric transmission service providers.

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Regulatory Projects Manager – Portland, OR – 110618 (PORTLAND, OR, US, 97232)

August 2, 2023

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General Purpose

The regulatory projects manager is responsible for managing the company’s day-to-day regulatory projects, regulatory cases and issues that impact multiple jurisdictions.

This position is accountable as the primary regulatory interface for one or more of the following internal departments: customer service, demand-side management, power delivery/reliability, information technology, blue sky, and other corporate functions. Externally, this position serves as the primary regulatory interface for various expert witnesses.

Responsibilities

Regulatory interface and project manager for regulatory filings, presentations and testimony for all customer service functions, reliability and safety activities, corporate functions, and treasury functions at the state regulatory commissions.
Manage the day-to-day work related to a major project across all six states and lead the technical team in providing analysis and support to external parties, including regulatory commissions.
Coordinate and support the manager, state regulatory affairs on all filings, presentations, and testimony.
Review of all related discovery to ensure consistent responses of high quality provided in a timely manner.
Develop and maintain strong relationships with state commission staffs and interveners in company regulatory matters to communicate the company’s position and to produce favorable regulatory outcomes.

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