A receptionist does much more than answer phones and direct foot traffic coming into a building. Often, they are the first face people see and the first voice they hear associated with a business. They become, in essence, company ambassadors. In addition to this, receptionists have other duties including enforcing building security protocols, receiving and signing for packages, and interacting with vendors.

If you are outgoing and enjoy helping others, being a receptionist can be a rewarding job. Of course, to get that job as a receptionist, you must start with a great resume and cover letter. In this post, we’ll help you get up to speed with the latter. 

What Is Expected From A Receptionist?

A receptionist acts as a coordinator between the company’s customers and service providers. Essentially, you are expected to provide timely, effective, and well-structured information about incoming queries, bookings, and requests from callers and communicate important updates to customers, prospects, and business associates. 

On top of that, many receptionists are also responsible for handling internal office operations such as booking meetings, coordinating staff planners, dispatching couriers, and distributing paperwork. …

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