Bi-Lingual Customer Care Specialist (Hybrid) *$200.00 Bonus*- Portland, OR #109753 (PORTLAND, OR, US, 97232)
Bi-Lingual Customer Care Specialist (Hybrid) *$ 200.00 Bonus*- Portland, OR #109753
Power your career and work for a company that focuses on customer first!
At PacifiCorp we have a bold vision that our customers are taken care of through sustainable affordable and reliable energy. We are the largest grid operator in the western United States, serving 1.9 million and growing customers in six states that include: Oregon, Washington California, Idaho, Wyoming and Utah.
Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer whether it be answering their inquires with a first call resolution mindset, educating customers on energy efficiency or sharing with them about programs we offer such as renewable energy options.
General Purpose
As a care specialist, you will provide customer care by telephone and email to existing and future customers. You will assist with billing, credit and collections, service requests, energy efficiency and customer account management. In addition, you will assist customers regarding service outages, restoration of electric services, electric service billings, regulatory billing requirements and company policy and practice.
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Senior Transmission Scheduler (Portland, OR) -109889 (PORTLAND, OR, US, 97232)
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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
General Purpose
Responsible for transmission pre-schedule, control area checkout, internal (borderline) customer scheduling and checkout; after-the-fact reconciliation and WECC reporting. Serves as a part of a team with rotating job functions, including scheduling, After-The-Fact reconciliation (ATF), E-Tag approval, checkout, and several miscellaneous duties in compliance with NERC/WECC policy. The position will work Monday through Friday, and be On-Call on a rotating basis.
Responsibilities
- Lead the Pre-Schedule of all energy moving through PacifiCorp’s system
- Lead and assist with monitoring ETAG approval/denials
- Lead and assist with Internal/Borderline scheduling
- Lead and assist After-The-Fact reconciliation.
- Lead and assist CAS checkout. Provide OASIS backup as needed
- Work with Real Time Scheduling to resolve differences as needed.
- Perform and maintain the system load calculation in Energy Accounting System (EAS)
- Perform and maintain other non-load calculation in Energy Accounting System (EAS)
- Monitor/maintain/update scheduling filters in Control Area Scheduling (CAS) system
- Lead and respond to data requests on an as needed basis.
Associate Quality Assurance Program Manager/Quality Assurance Program Manager (PORTLAND, OR, US, 97232)
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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
General Purpose
The quality assurance program manager leads information technology quality and testing initiatives across Berkshire Hathaway Energy. Establish and implement quality assurance objectives, strategies, and plans. Responsible for program deficiency tracking and reporting. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Develop and maintain quality assurance standards for information technology.
Responsibilities
- Establish, maintain, and oversee the IT quality assurance strategy, objectives, and standards.
- Defines test strategy, tools, processes, and timelines for quality assurance of new and existing products and features.
- Builds, leads and mentors a team of quality assurance engineers, perform reviews, sets objectives and provides coaching to staff.
- Works closely and collaboratively with the project leads and development and architecture teams to establish the process for clear and efficient operations and communications related to the overall quality assurance process.
Arctic Wildfires at a Tipping Point
I have written on this subject before. Arctic amplification is a secondary effect of climate change, where global warming in the summer increases the temperature by more than twice as much in Polar Regions. A major concern from this is that it accelerates melting of the polar ice caps. Unfortunately, rising oceans are not the endpoints of the risk from arctic amplification…
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